I could not let the day go by without commenting on one of Slant/Fin's employees. I am so very impressed and pleased with the service that John Schrank has always provided with the numerous issues I have had with my unit. His professionalism and knowledge outshines the product immensely.
He goes above and beyond to provide stellar service to the consumer and represents the Slant/Fin company unlike what I have come to know about the service industry over these recent years. Please share my comments with the executive management to ensure they give the accolades that John is so deserving of.
"Dear Mr. Dubin and Mr. Flanagan,
I wanted to write you a quick note to tell you about a great experience I had with one of your employees, Perry LaBarbera.
When the heating element on my Bobcat stopped working at 3am the night of the last snow storm, I emailed Perry and he got back to me first thing in the morning (he had helped me with this same issue a while back when the boiler was only a year old, and I'm so glad I still had his contact information!). He then went out of his way to come by on his way home (before he even dug out his family from the snow!) to fix my problem (much appreciated since I have 2 young children and being without heat is hard during this horrible winter).
He noticed that one of the gaskets was leaking and immediately said we'll be replacing your boiler for a completely new one at no charge! Yesterday I got my new boiler, and again Perry stopped by on his way home at 8:30 to make sure everything was set up correctly."
"I am extremely grateful for this level of customer service, and you can be assured that when we start building our new house in the next few years, that we will be choosing a slant/fin boiler (or 2! My husband is done fooling around with snow blowers and in the next house we plan to have a heated driveway). You're lucky to have an employee who is so committed to his work and helping your customers! Thank you!!"
"I've been installing the Slant/Fin Eutectic boiler for some time now. My customers keep telling me how great and quiet their boiler is! When it comes to saving my customers money on heating costs and giving them the best boiler, nothing beats a Slant/Fin Eutectic boiler during a northern Maine winter. It’s the best looking and the quietest boiler I've installed."
"The product is fabulous. Night and Day to what was there before. It’s so easy I installed it myself. I’m over 70 years old (working on 72), and I would send pictures but I’m not sure how to send pictures from my phone, but I do know how to install Revital/Line."
I am amazed at how simple it was to do the replacement, and I didn’t even need a single tool. We started the replacement process of 21-feet of baseboard at 10:20 am and we were finished at 10:40 am that included opening the boxes, reading the instructions, removing old baseboard pieces and installing the new product.
My husband was so impressed by the ease of install and the fabulous new look that I was able to get him to agree to replace the baseboard in the entire house, one room at a time, and I can do it without him, that simple!"
Hi Tom, Just wanted to tell you that I ordered an electric boiler from Lowell yesterday. It was an emergency job for Aiello which is one of Eric’s customers. Only way I could get sale is if I got it in 1 day. I worked with Lowell and he got it out the door and gave me trucking company info and pro number so we could track it. Just wanted to tell you he did a great job for me.
I am happy to report that the new Lynx boiler you sent me last year has completed its first full heating season with no problems. I am very pleased with you and your company's response to my problems with the former boiler.
"I wanted to let you know Cliff really went out of his way to service our customer on a recent order.
A large distributor, we were working with had a big important customer in WI that does mainly apartments, currently he has over 10K feet in BL lined up for several buildings more coming up. There was one issue - he doesn't like the 2" end caps and wanted to change an order that was being loaded or was loaded (info Cliff got from shipping).
The Wholesaler was asking to delete 960 2" end caps and replace them with 960 4" hinged end caps. Cliff was trying to get an answer via phone, knew it was urgent, went down and made sure the change was made before it was too late. What a mess this would have been if Cliff wouldn't have pushed to get his done. Big returns, new order placed, frustrated customer, who pays freight - yuck!"
“We understand that we must provide both products and services that are superior in both quality and consistency. I can confidently say that Slant/Fin is a manufacturer that has helped us do precisely that. In an era where quality and service are constantly under question, it is good to know that we have aligned with an organization whose expectations are as high as our own.”
We are proud to announce that James Thompson is the recipient of the 2014 “Shining Star Award” by Buche & Assoc. This award recognized James as a Sales Manager that is “head and shoulders above the rest.”
Peter Buche says in a letter to us “We came up with this award as a way to say thank you to someone the makes our job easier and understands what teamwork is all about. It is a small token of our gratitude but we feel it is important for you to know that his efforts make a difference. James is a great representative of Slant/Fin and is a big part of why Buche & Associates has been successful selling Slant/Fin”.
We are very proud of James and Buche & Assoc. for their accomplishments as the Regional Sales Manager & Rep for Slant/Fin Corp. covering Colorado, and the recent additions of New Mexico and Texas. James also has been the Regional Sales Mgr. for the Utah area and has done wonderful there as well. Congratulations to James for a job well done and thank you to Buche & Carmco Associates for recognizing his efforts.
“Goodin Company has had a great relationship with Slant/Fin for over 30 years. I feel our relationship with Slant/Fin is one of our strongest. They make a great product at a competitive price but in the end it is the people of Slant/Fin that we value the most.”
“I recently had a situation trying to complete an order for some commercial baseboard. My customer made some last minute changes and the job needed to be finished by the end of the week, so it was in no way slant fins fault. I was dealing with Allyx in your customer service department and I want to let you know that she was both patient and pleasant through it all. I thought you should know what a great job she did for me and your company.
“I work with several local Plumbing and Heating Contractors and set-up, adjust and perform combustion analysis on new oil fired boiler installations. I had always been a Weil-McLain boiler installer until I fired my first Slant/Fin Eutectic Boiler for Wells Plumbing and Heating. I was immediately impressed by the whisper quiet operation of the burner. When I saw the results of the combustion efficiency analysis I became a convert to the Slant/Fin Eutectic”.
"The installation went very smooth. Start to finish, maybe 10 minutes!
Even though the element was not a Slant/Fin product and included a return pipe going over the element, installation was a piece of cake. The finished bathroom installation looks stunning! Slant/Fin has a real winner here!"
Stacey, Thought I would let you know your Sales Rep was at my home this morning and agreed to replace my boiler. I want to thank you for your assistance with this and awesome customer service. I will certainly recommend Slant/Fin products to anyone purchasing a heating system.
"Supply New England decided to invest and grow its relationship with Slant/Fin primarily by adding the complete line of their boilers. In 2008 Supply New England doubled its Slant/Fin Sales. 2009 was a great year also and showed a modest increase. Slant/Fin has a complete line of Boilers and Baseboard with quality to match any brand on the market today. Slant/Fin is the right choice for any Distributor."